Bankruptcy Kitchener Blog

We’ve all experienced frustration trying to contact a utility company, bank or government agency with simply requests. Let me tell you about my experience this morning.

I called a utility company with a simply request to cancel a service. Simple, in theory, but it took me 27 minutes (I’m not kidding) to perform this task. First I connected to an automated attendant which gave me four options, none of which was appropriate to canceling a service. OK – I chose the one I thought might be closest only to find myself back at the beginning again. Alright, let’s try something different. This time I was lucky enough to be connected to a live person. Of course, it was the wrong person (and I might add this person was very difficult to understand). He in turn transferred me to another person, who was also the wrong person. This person then transferred me to the billing department (there was nothing wrong with my account). This person fortunately was a lot easier to talk to, understood my frustration, but couldn’t help me. He transferred me again and finally (after being on hold in between each of these transfers) I was able to state my request and get the help I needed. I had the time to waste on this process this morning (which really isn’t the point), but under normal circumstances the 27 minutes I spent in performing this simple task would have been completely unacceptable.

At Hoyes, Michalos & Associates this will never, never happen. We pride ourselves on operating with the latest high tech systems, but we also believe in people. If you are calling us at 310-PLAN for information about our services or for information about your file you will always be able to speak directly to one of our courteous and well trained associates. During regular business hours your call will be answered by one of our receptionist who will direct your call to a professional who will assist you. We are constantly adding new associates to insure that each and every call is answered promptly.

Or you can go to our website at www.hoyes.com which is full of interesting information about our services and will allow you to send a Question or obtain an evaluation of your situation. Questions and evaluations are answered as promptly as possible. A few weeks ago I responded to a Question that had been emailed only 10 minutes prior to my call. The comments was “Wow, I just sent that email a few minutes ago”.

It is very comforting to know that at Hoyes, Michalos & Associates you will always be treated like a person by a person.